Terms and Conditions
By using this site, you agree to these terms of use. If you do not agree to these terms, you may not use this site. www.healthwayairpurifiers.co.uk or www.healthwayuk.com Healthway UK LTD reserves the right, at any time, to modify, alter, or update these terms of use, and you agree to be bound by such modifications, alterations, or updates on subsequent visits.
Order Acceptance and Processing
After placing an order we will process your credit or debit card, or obtain funds from your PayPal Account, for payment. As soon as we have received authorisation for the payment from your card provider or PayPal we will begin to process your order and we will send you an e-mail acknowledging receipt of your order. This e-mail confirms acceptance by us and at this point a contract is formed between us. It is our policy to charge card for payment upon taking an order even if the goods are not immediately available for shipment.
Cancellation of Orders
If you cancel your order you will be given a cancellation number.
To cancel please email: sales@healthwayuk.com
You must keep a record of this number. Orders are only canceled once this number is provided and any claims that an order was canceled will not be entertained unless a cancellation number can be quoted. Orders cannot be canceled once the order has been given to the delivery company. If you no longer require goods that have entered our warehouse system you will have to return them under the Returns Policy - Changed Your Mind. (See below).
Delivery of Goods
The delivery of goods to you is deemed to be a separate contract for services, distinct from your contract to purchase the goods. Delivery may be effected in one or more installments. Changes to the delivery address made by the purchaser after the goods have been handed to the delivery company will incur an additional charge of £20.00.
If an item on a delivery is damaged, make a note of the damaged item on the delivery paperwork and email sales@healthwayuk.com with the details.
Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries
If for any reason expected delivery will exceed 14 days from the date of receipt of order the customer will be informed and given the opportunity to cancel the order.
In certain circumstances for delivery to very remote locations (such as Scottish Islands) there may be an additional carriage charge. If your order falls into this category then you will be notified of the extra cost and given the option of accepting the extra charge or canceling your order.
Without prejudice to the statutory rights afforded to consumers under English law, Healthway UK Ltd accepts no liability for any failure to ship products where this results from its inability to do so resulting from acts of god, civil commotion, riots, flood, draught, fire, legislation or other factors outside it's control, or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered.
In such cases Healthway UK Ltd will not process any payment or will immediately refund any payment made, in full. It is your responsibility to ensure that you order from Healthway UK Ltd with sufficient lead time to prevent any loss or disappointment resulting from such non-shipment.
Pricing Errors
In the event that there is a pricing error on the website then Healthway UK Ltd will not be bound to honour any orders made at that price.
Disclaimers and Limitations on Healthway UK Ltd Liability
WITHOUT PREJUDICE TO STATUTORY RIGHTS AFFORDED TO PURCHASERS OF PRODUCTS, THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY, AND IN PARTICULAR, HEALTHWAY UK LTD DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT, OR THAT USE OF THE SITE IS FREE OF RISK OF VIRUSES OR OTHER DAMAGE. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE. PRODUCTS PURCHASED FROM HEALTHWAY UK LTD AND RELATED SERVICES, WHICH ARE PROVIDED BY HEALTHWAY UK LTD, ARE WARRANTED IN ACCORDANCE WITH LAW, AND NOTHING HEREIN IS TO BE TAKEN TO EXCLUDE OR RESTRICT ANY RIGHTS, WHICH APPLICABLE LAW GRANTS TO CONSUMERS IN RESPECT OF SUCH PRODUCTS OR SERVICES. INDIVIDUAL PRODUCTS MAY BE THE SUBJECT OF ADDITIONAL WARRANTIES OR GUARANTEES GIVEN BY THEIR MANUFACTURERS DIRECTLY. SUCH WARRANTIES ETC. ARE NOT ENFORCEABLE AGAINST HEALTHWAY UK LTD, BUT ONLY AGAINST THE PERSON GIVING THEM.
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EXCEPT AS PROVIDED ABOVE THERE ARE NO OTHER WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AND ALL SUCH TERMS ARE HEREBY EXCLUDED TO THE MAXIMUM EXTENT PERMITTED BY LAW. HEALTHWAY UK LTD ACCEPTS NO LIABILITY FOR ANY INDIRECT OR CONSEQUENTIAL LOSS.
Returns Policy - Returns Form & Returns Number
You must email sales@healthwayuk.com and request a returns number so that we know to expect your return.
You agree that if you send a return to us without a returns number you will pay a £10 administration fee to cover the extra work involved in processing your return.
Returns Policy - Faulty Goods
All Air Purifiers supplied by Healthway UK Ltd come with a 3 year guarantee.
We will arrange for a repair or replacement of the faulty goods within 3 year period from purchase.
To qualify for warranty after 12 months, both filters must be changed at 12 months and 24 months.
Please contact sales@healthwayuk.com to discuss any problems..
All returns are tested and if the item proves not to be faulty when tested then you will be charged the actual cost of the delivery and the collection and we will return the goods to you.
Checking Deliveries For Shortages Notifying Healthway UK Ltd
You agree to examine the delivery and report any missing items within 3 days of delivery. We will not accept liability for any shortages if they are not reported within this period.
Checking Goods For Carrier Damage and Notifying Healthway UK Ltd
(Please note that the following applies to carrier damage, which should be visible from external damage to the packaging. It does not apply to faulty goods, you are allowed a reasonable period to examine goods for faults after delivery)
For small item deliveries that arrive with carriers you agree to open all boxes and thoroughly check the goods for damage as soon as possible and notify us of any damage within 7 days of the delivery. If the package looks damaged then sign the paperwork with the word "damaged". .If we are not notified of damage within 7 days we are unable to claim from either the manufacturer or the carrier. You agree to indemnify us in full for any losses we suffer as a result of your failure to notify us within 7 days.
If someone else is signing for the goods on your behalf you agree to advise them that the goods must be checked and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check. You agree to indemnify us in full for any losses we suffer as a result of you accepting goods and signing a delivery note without checking the goods for carrier damage.
Returns Policy - Changed Your Mind
If you change your mind about the product when you receive it, you have 7 working days after delivery to inform us that you would like to return the item for a refund.
It is your responsibility to ensure that returned goods reach us in good condition. They should be in their original packing with all user manuals in the box. If the goods arrive damaged, we will have to deduct this amount from your refund – please ensure that the goods are insured.
Send returns to:
Healthway UK Ltd
Unit 1 Dowty Park
Thornton Road
Milford Haven
Pembrokeshire
SA73 2RS
We suggest that you take out carrier insurance on any items you send back to us.
PLEASE DO NOT WRITE OUR ADDRESS OR ANYTHING ELSE ALL OVER THE PRODUCT PACKAGING AS THIS COULD INVALIDATE YOUR RETURN AND YOU MAY NOT BE REFUNDED.
The Consumer Protection (Distance Selling) Regulations 2000 / Returns Since 31 October 2000 UK consumers now have the right to cancel their order within a "cooling off period", this "cooling off period" is for 7 working days starting the day after delivery. Cancellation must either be in the form of facsimile, email or letter and sent to our address as listed on the contact page of this site. If you cancel your order under these provisions then you will be responsible for returning the goods to us in good condition or alternatively you will be responsible for our costs in recovering the goods. You must make sure the goods remain undamaged and unused.
External Sites
This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "external sites"). Healthway UK Ltd Is not responsible for the availability of, or the content located on or through, any external site, nor for any transactions between you and such sites (including as to 'cookies', personal data, confidential information, or purchases of goods or services). You should contact the site administrator or webmaster for those external sites if you have any concerns regarding such links, content or transactions.
Protecting Your Security
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
You agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information
We will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
Publication of Comments Online
You agree that we can publish any comments that you send to us concerning the quality of our service or products on our website. We may use your initials and town of residence, but we will not publish your email address, telephone number, website address or street address.
We aim to exceed our customer expectations as often as possible, however there may be rare occasions when a customer feels that they have not been treated fairly. If this is the case you agree that before posting any negative comments on any website, newsgroup, blog or other online resource you agree to write to the customer services manager explaining the problem and allow her 14 days to investigate and resolve the problem and/or respond in writing. If you are still unsatisfied then you agree to include the customer services reply in any online publication you make, to provide any readers with a balanced view.
Needless to say publication of negative material that is untrue will result in an action for libel against the publisher.
Copyright
All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to Healthway UK Ltd. All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with Healthway UK Ltd Or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication is strictly prohibited.